Find status, change a new order, or start a return from one place. Guest and account orders use the same confirmation email.
Track an order
Signed-in customers can open My account for live status. Guest orders include a confirmation email with the order number. You can also open /order/ followed by that number.
- Processing — we received payment and are picking the order
- Shipped — a carrier scan is on the way; tracking appears on the order page
- Ready for pickup — store pickup bags wait at the Piedmont, Ohio counter
Changes and cancellations
Contact us the same day when possible. Once a piece is in production or handed to the carrier, we route the request through Returns Policy instead.
Payment and receipts
Card and cash-on-delivery orders both receive an email receipt. For a copy of an older invoice, email the order number to brandconnect@kwk-ent.com.
Need help?
Email brandconnect@kwk-ent.com or call 740-359-3014. We answer store questions on business days.